Shipping Policy — PlugPointOnline

Last updated: August 2026

Courier Partner

All orders are shipped via Aramex, one of South Africa’s leading courier services, ensuring reliable and trackable delivery to your door.

Delivery Areas

We currently deliver to all major metro areas and outlying regions across South Africa. Areas excluded, e.g. very rural/outlying towns

Delivery Timeframes

• Normal shipping : 8–11 business days
• Express shipping : 8–11 business days

Orders are processed and dispatched within [3–4] business days of payment confirmation. Delivery times are estimates provided by Aramex and may vary due to courier volumes, weather, or circumstances beyond our control.

Shipping Costs

• Orders under R550: Standard shipping rate R89
• Orders over R550: FREE shipping

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email/SMS so you can follow your parcel’s journey via Aramex’s tracking portal.

Failed Deliveries

If a delivery attempt is unsuccessful (e.g. no one available to receive the parcel, incorrect address supplied), Aramex will attempt redelivery or hold the parcel at a local depot for collection. Additional redelivery fees may apply if the failure is due to incorrect address information provided by the customer.

Address Accuracy

Please ensure your delivery address and contact details are accurate at checkout. PlugPointOnline is not liable for delays or non-delivery resulting from incorrect address information supplied by the customer.

Damaged or Lost Parcels

If your order arrives damaged or does not arrive within the estimated delivery window, please contact us at [cromhout.business@gmail.com] within [2 days] of the expected delivery date so we can investigate with Aramex and arrange a replacement or refund where applicable.

Contact Us

For any shipping-related queries, reach out to us at:
Email: cromhout.business@gmail.com
Website: www.plugpointonline.co.za

---

This policy works alongside our [Refund Policy] and [Terms and Conditions].